FAQ

If you have questions or would like more information about our services or the retail products we carry you can call us 540-675-1031 or emailGift cards may be purchased online or by calling the spa at 540-675-1031.

Cancellation Policy:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving 24-hours prior notification will be charged 50% of the total amount of the package or service scheduled. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation. Please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Frequently Asked Questions:

  • CAN I BRING MY CHILDREN?
  • CAN I BRING MY PET?
  • SHOULD I SHAVE BEFORE A SPA TREATMENT?
  • SHOULD I SHOWER BEFORE A SPA TREATMENT?
  • CAN I SHOWER AFTER MY TREATMENT?
  • CAN I REQUEST A MALE OR FEMALE THERAPIST?
  • HOW EARLY SHOULD I ARRIVE FOR MY APPOINTMENT?
  • IS IT OK TO USE MY CELL PHONE WHILE AT THE SPA?
  • WILL I BE UNDRESSING FOR THE TREATMENT?
  • SHOULD I TELL MY THERAPIST IF I AM PREGNANT/HAVE A MEDICAL CONDITIONS?
  • IS IT RUDE TO SPEAK UP DURING MY SPA TREATMENT?
  • SHOULD I LEAVE A TIP?

CAN I BRING MY CHILDREN?
Please, ask before bringing your children into The Spa. We do not do spa treatments on children under the age of 12. Teens under the age of 18 must have a signed consent form from a parent or guardian.

CAN I BRING MY PET?
We welcome all service animals at The Spa. All other pets, please keep at home.

SHOULD I SHAVE BEFORE A SPA TREATMENT?
It’s recommended that:

  • men shave the night or day before receiving a skin care treatment.
  • women should not shave before certain spa services, because it can cause irritation.
    It’s always wise to inquire with the Spa receptionist on what type of at-home prep is expected before you show up for your appointment.

SHOULD I SHOWER BEFORE A SPA TREATMENT?
Showering or bathing before a spa treatment is always recommended. Please note: it is recommended to avoid wearing colognes or perfumes when receiving any body services including massage. This will help ensure that you feel comfortable & your skin can receive the best treatment possible. Please let us know when you would like to take a shower before your service starts. Bathing products are provided if needed.

CAN I SHOWER AFTER MY TREATMENT?
Yes, there is a shower located on the main floor, Please let your therapist or front desk person know that you would like to take a shower after your service. This ensures that it will be available to you. Bathing products are provided if needed.

CAN I REQUEST A MALE OR FEMALE THERAPIST?
If you have a preference for a male or female therapist – then simply ask! This is a common request that can be made when you book your original appointment. 

SHOULD I ARRIVE FOR MY APPOINTMENT?
Arrive 15 minutes before your treatment so you may fill out the necessary paperwork and change into a spa robe if needed.

CAN I USE MY CELL PHONE WHILE AT THE SPA?
Please be considerate of other guests by silencing or turning off your cell phone.

WILL I BE UNDRESSING FOR THE TREATMENT?
Your therapist will make you feel comfortable and will give you instructions before your session about what you should expect when it comes to undressing. If the treatment requires you to remove your clothing, your therapist will leave the room so you can do so privately.
As a general rule, our treatments require you to be “draped”, or covered discreetly by a sheet and blanket. Only the part of the body that is being worked on (ex: back or leg) will be “undraped” or uncovered so the therapist can work on that area.  You may choose to wear undergarments during a massage, but if you’re comfortable you may disrobe completely. If you’re not sure what to expect – just ask! 

SHOULD I TELL MY THERAPIST IF I AM PREGNANT/HAVE A MEDICAL CONDITIONS?
Before the treatment begins, make the spa staff aware if you’re pregnant, or if you have any allergies or medical conditions. 

IS IT RUDE TO SPEAK UP DURING MY SPA TREATMENT?
Your therapist’s role is to create the most enjoyable experience possible, so it’s important to speak up if you have any questions, concerns or feel uncomfortable. Whether it’s the pressure of the massage, room temperature, or even if you prefer more quiet time with less conversation, make your therapist aware.


SHOULD I LEAVE A TIP?
Gratuity is discretionary, but not mandatory. When it comes to tipping your therapist, a 20% gratuity is standard. Tips are always appreciated, especially when you receive exceptional service.