If you have questions or would like more information about our services or the retail products we carry you can call us 540-675-1031 or email. Gift cards may be purchased online or by calling the spa at 540-675-1031.
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation. Please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Frequently Asked Questions:
- CAN I BRING MY CHILDREN?
- CAN I BRING MY PET?
- SHOULD I SHAVE BEFORE A SPA TREATMENT?
- SHOULD I SHOWER BEFORE A SPA TREATMENT?
- CAN I SHOWER AFTER MY TREATMENT?
- CAN I REQUEST A MALE OR FEMALE THERAPIST?
- HOW EARLY SHOULD I ARRIVE FOR MY APPOINTMENT?
- IS IT OK TO USE MY CELL PHONE WHILE AT THE SPA?
- WILL I BE NUDE DURING THE TREATMENT?
- SHOULD I TELL MY THERAPIST IF I AM PREGNANT/HAVE A MEDICAL CONDITIONS?
- IS IT RUDE TO SPEAK UP DURING MY SPA TREATMENT?
- SHOULD I LEAVE A TIP?
CAN I BRING MY CHILDREN?
Please, ask before bringing your children into The Spa. We do not do spa treatments on children under the age of 12. Children over the age of 12, must have a signed consent form and a parent present during the service No children allowed in the treatment rooms.
CAN I BRING MY PET?
We welcome all service animals at The Spa. All other pets, please keep at home.
- men shave the night or day before receiving a skin care treatment.
- women should not shave before certain spa services, because it can cause irritation.
It’s always wise to inquire with the Spa receptionist on what type of at-home prep is expected before you show up for your appointment.
SHOULD I SHOWER BEFORE A SPA TREATMENT?
Showering or bathing before a spa treatment is always recommended. This will help ensure that you feel comfortable & your skin can receive the best treatment possible. Please let us know when you would like to take a shower before your service starts. Bathing products are provided if needed.
CAN I SHOWER AFTER MY TREATMENT?
Yes, there is a shower located on the main floor, Please let your therapist or front desk person know that you would like to take a shower after your service. This ensures that it will be available to you. Bathing products are provided if needed.
WILL I BE NUDE DURING THE TREATMENT?
This is probably the most common question that spa-goers are afraid to ask, but don’t be. Your therapist will make you feel comfortable and will give you instructions about what you should expect when it comes to undressing. If the treatment requires you to remove your clothing, your therapist will leave the room so you can do so privately.
As a general rule, most treatments require that you are draped and we will provide a robe in your treatment room. You can often wear underwear during a massage, but for most body and massage treatments you might also be required to disrobe completely. If you’re not sure what to expect – just ask!
SHOULD I TELL MY THERAPIST IF I AM PREGNANT/HAVE A MEDICAL CONDITIONS?
Before the treatment begins, make the spa staff aware if you’re pregnant, nursing or if you have any allergies or medical conditions.
IS IT RUDE TO SPEAK UP DURING MY SPA TREATMENT?
Your therapist’s role is to create the most enjoyable experience possible, so it’s important to speak up if you have any questions, concerns or feel uncomfortable. Whether it’s the pressure of the massage, room temperature, or even if you prefer more quiet time with less conversation, make your therapist aware.
SHOULD I LEAVE A TIP?
Gratuity is discretionary, but not mandatory. When it comes to tipping your therapist, a 15-20% gratuity is standard. Tips are always appreciated, especially when you receive exceptional service.